Delivery & Access

Delivery & Access Information

This page explains how delivery works, what we need from you, and what happens if delivery cannot be completed. It forms part of our Terms & Conditions of Sale.

Delivery Overview

We deliver furniture using specialist carriers experienced in handling large and delicate items. Delivery services, charges, and lead times will be confirmed at checkout or in your order confirmation.

All delivery dates provided are estimates only.

Access Requirements (Very Important)

It is your responsibility to ensure that the delivery address has safe and adequate access for the items ordered.

Before placing your order, please carefully check:

  • door widths and heights
  • staircases, hallways, and landings
  • lift dimensions and weight limits
  • tight corners, low ceilings, or restricted access points

We strongly recommend measuring all access points and comparing them with the product dimensions shown on the product page.

Room of Choice Delivery

Where a room-of-choice service is offered, this is subject to:

  • safe access, and
  • the delivery team’s professional assessment on the day.

If access is unsafe or unsuitable, items may be delivered to the nearest safe location or the delivery may be deemed unsuccessful.

What Counts as a Failed Delivery

A delivery may be classed as a failed delivery if it cannot be completed due to circumstances within your control, including but not limited to:

  • insufficient access dimensions
  • narrow staircases, doorways, or corridors
  • lifts that are too small, unavailable, or out of service
  • inability to deliver to the room of choice
  • absence of the recipient at the agreed delivery time
  • refusal to accept delivery

Failed Delivery Charges

If a delivery is deemed a failed delivery, we reserve the right to charge reasonable costs to cover the expenses incurred.

Indicative Charges

Situation

Charge

Failed delivery due to access issues or absence

Cost of original delivery

Redelivery

From £69

Storage (after failed delivery)

£15 per week

Cancellation following failed delivery

Original delivery cost (deducted from any refund

Charges are indicative and reflect the actual costs incurred. Exact charges will be confirmed before any redelivery or storage is arranged.

Cancellation After a Failed Delivery

If you choose to cancel your order after a failed delivery caused by access issues or non-availability:

  • the cost of the failed delivery may be deducted from any refund due, and
  • storage costs may apply if Goods are held pending your instructions.

Made-to-order items cannot be cancelled once production has begun, except where faulty or not as described.

Inspection on Delivery

Please inspect your items as soon as they are delivered.

Any damage, defects, or shortages must be reported to us within 48 hours of delivery.
This does not affect your statutory rights.

Natural Materials & Large Items

Many of our pieces are made using natural materials and are produced in large dimensions. As a result:

  • minor variations in appearance are normal, and
  • access requirements can be more demanding than standard deliveries.

If you are unsure whether an item will fit, please contact us before placing your order.

Storage

Where Goods are held due to failed delivery or delayed instructions, storage charges may apply. These charges reflect third-party warehousing costs and will be confirmed with you.

Need Help?

If you have any questions about access, measurements, or delivery services, please contact us before ordering:

hello@indigafurniture.com

We are always happy to help you avoid delivery issues.

 

Legal note

This Delivery & Access Information page forms part of the Terms & Conditions of Sale of Indiga Furniture & Interiors Ltd and applies to all purchases made via www.indigafurniture.com.